Benefits of An Organizational Ombuds With Dr. Neil Katz

Dr. Barbara Manousso of and her guest Dr. Neil Katz of speak with Mac Pierre-Louis & Natalia Olowska-Czajka of about the ombuds and their role in conflict solving.

Dr. Neil Katz gives a definition of what an organizational ombuds is by giving the main features of such a post: an informal, independent, neutral person acting in confidentiality to resolve disputes and address concerns of the employees or group of employees.

What an ombuds can do is not just address a particular issue but also listen to the worries of an employee, resulting from e.g. burnout or lack of satisfaction at work and trying to remedy it.

The range of actions of an ombuds in the organizational space is huge and the sky seems to be the limit for it – starting from informal visits to learn about the problem, through facilitating meetings (also in the form of caucus), and up to group interventions.

Dr. Neil Katz presents some practical examples and how such an institution can be more effective than trying to seek a solution via the HR departments.




Watch here on YouTube:

Listen to Audio Podcast: