Mediation and the Communication Model

Professor Daniel Rainey of HolisticSolutions.org in a dialogue with Mac and Natalia of olowskapierre.com presenting how communication process is being empowered in mediation, and especially when it happens online. Dan explains the role of the environment and the perceptual filters and how they can cloud the communication if the mediator is not aware of them and is not able to help the parties using the appropriate skills.