EP299 Resolving Conflicts at Work – With Dr. Jeanette Bicknell of Bicknell Mediation

Dr. Jeanette Bicknell, of Bicknell Mediation, a Toronto-based mediation expert in workplace conflict resolution, shares her expertise with me and Thomas G. Giglione of WeAgreeMediators on the LMIPodcast. LMI went on the road and got a chance to record in front of the iconic Casa Loma castle in Toronto, Canada.

Dr. Bicknell identifies the top three reasons companies request workplace investigations: allegations of bullying, mistreatment, and discrimination. She also discusses the complexities of handling cases with multiple complainants, emphasizing the importance of a fair and thorough investigation process.

Addressing the challenge of early conflict recognition, Dr. Bicknell acknowledges that many organizations struggle to act on warning signs like absenteeism and gossip until the situation escalates. She stresses the need for proactive leadership and a culture of respect to prevent conflicts from spiraling.

In this conversation, it’s agreed that maintaining neutrality as a workplace investigator is crucial, and Dr. Bicknell shares her approach of writing reports as if all parties will read them, ensuring fairness and transparency. She also highlights the importance of post-investigation relationship restoration, using strategies like executive-level support to rebuild trust.

Overall, this conversation provides valuable insights into the evolving landscape of workplace conflict resolution and the critical role of mediation and investigation in fostering healthy, productive work environments.

Learn More: https://bicknellmediation.ca/