EP307 A Follow Up Conversation with Mediator Pioneer Susan Yates

As a follow up to her brief in-person introduction, veteran mediator and conflict resolution pioneer Susan Yates of Susan Yates LLC joined the Podcast to discuss her work.

Susan shares her journey, starting in 1983 at the Center for Conflict Resolution in Chicago. She discusses her passion for making Alternative Dispute Resolution (ADR) accessible, particularly for everyday issues like debt, eviction, and family cases. Susan highlights her work with Resolution Systems Institute, focusing on strengthening court ADR and exploring Online Dispute Resolution (ODR).

Some Points Discussed

Regarding technology, Susan emphasizes that ODR isn’t just video mediation but platforms offering legal information and resources for self-represented parties. She touches on a study evaluating ODR in Texas small claims cases, revealing the importance of user engagement. She stresses the ethical considerations of ODR, especially protecting those without legal representation. Finally, Susan talks about her work with JAMS Pathways, designing tailored solutions for various entities, and her recent ABA award recognizing her significant impact on conflict resolution.